What is "JumpStart"?
JumpStart is a service that provides expert support for the initial setup, configuration, and integration of Logitech Smartdock with Microsoft Skype for Business and Microsoft Teams meetings. The benefits will be available to you for 90 days after purchase to ensure proper setup and also help you and your team in the early stages of use. Currently, Jumpstart is available for the SmartDock bundle (SmartDock, Surface Pro and SRS/Teams software), but may be available for other products in the future.
Am I eligible to use Jumpstart?
Jumpstart eligibility depends on when and where you purchased your SmartDock bundle. SmartDocks purchased in or after November 2018 in the US and purchased in or after January 2019 in Canada may be eligible for the program. If you’re not eligible for Jumpstart, you can still use the Contact Us link at the top of the page to reach our support team.
How do I get help?
To get help, enter your product serial number or unique confirmation code into the online form at www.logitech.com/jumpstart along with some information about you, your company and a short description about your inquiry. Once the form is submitted, an initial response will be provided within one business day or less by customer service agents who will work with you towards a resolution.
What response times can I expect from Jumpstart?
The service is intended to address initial setup issues during installation and getting you up and running. A first response will be provided within one business day or less. After the service is provided, Jumpstart will provide phone and email support during the warranty period and you can expect the same response times (within one business day). A team at Logitech will be monitoring the Jumpstart requests to ensure that a response is provided within one business day. If there are any issues, a technical manager will reach out to you.
What does JumpStart cover?
JumpStart provides the support you need to get up and running as quickly as possible. That includes setup and troubleshooting support for the following products in your bundle:
While JumpStart will do their best to assist you with most of your setup and troubleshooting needs, they may not be able to resolve all issues concerning internal networking, cabling or incompatible Microsoft components or software (or those not supported as required by SRS v2).
Need help with a Logitech product? Reach out to us here.
Why is Logitech offering JumpStart?
Logitech designs product experiences with ease of setup in mind. The SmartDock bundle (SRS) is unique -- it is a bundle of compatible products of multiple vendors, namely Microsoft and Logitech as partners. In order to provide a quick setup time and to provide a one-stop service for all products in the bundle, we are offering JumpStart to make sure you start the experience right away -- with ease and without the hassle of finding the right resource.
Can I reinstate my service?
The service is intended to address setup issues during the installation of the system and get the customer up and running. After the service is provided, we do provide a call or email service for support during the warranty period. If for some reason you would like to reinstate the service, please contact us and we'll discuss options with you.
JumpStart is a service that provides expert support for the initial setup, configuration, and integration of Logitech Smartdock with Microsoft Skype for Business and Microsoft Teams meetings. The benefits will be available to you for 90 days after purchase to ensure proper setup and also help you and your team in the early stages of use. Currently, Jumpstart is available for the SmartDock bundle (SmartDock, Surface Pro and SRS/Teams software), but may be available for other products in the future.
Am I eligible to use Jumpstart?
Jumpstart eligibility depends on when and where you purchased your SmartDock bundle. SmartDocks purchased in or after November 2018 in the US and purchased in or after January 2019 in Canada may be eligible for the program. If you’re not eligible for Jumpstart, you can still use the Contact Us link at the top of the page to reach our support team.
How do I get help?
To get help, enter your product serial number or unique confirmation code into the online form at www.logitech.com/jumpstart along with some information about you, your company and a short description about your inquiry. Once the form is submitted, an initial response will be provided within one business day or less by customer service agents who will work with you towards a resolution.
What response times can I expect from Jumpstart?
The service is intended to address initial setup issues during installation and getting you up and running. A first response will be provided within one business day or less. After the service is provided, Jumpstart will provide phone and email support during the warranty period and you can expect the same response times (within one business day). A team at Logitech will be monitoring the Jumpstart requests to ensure that a response is provided within one business day. If there are any issues, a technical manager will reach out to you.
What does JumpStart cover?
JumpStart provides the support you need to get up and running as quickly as possible. That includes setup and troubleshooting support for the following products in your bundle:
- Logitech SmartDock
- Cables and accessories attached to both products (except for other Logitech products purchased with the SmartDock)
- Microsoft Surface Pro setup and troubleshooting (replacement Surface Pros must go through your reseller or Microsoft directly)
While JumpStart will do their best to assist you with most of your setup and troubleshooting needs, they may not be able to resolve all issues concerning internal networking, cabling or incompatible Microsoft components or software (or those not supported as required by SRS v2).
Need help with a Logitech product? Reach out to us here.
Why is Logitech offering JumpStart?
Logitech designs product experiences with ease of setup in mind. The SmartDock bundle (SRS) is unique -- it is a bundle of compatible products of multiple vendors, namely Microsoft and Logitech as partners. In order to provide a quick setup time and to provide a one-stop service for all products in the bundle, we are offering JumpStart to make sure you start the experience right away -- with ease and without the hassle of finding the right resource.
Can I reinstate my service?
The service is intended to address setup issues during the installation of the system and get the customer up and running. After the service is provided, we do provide a call or email service for support during the warranty period. If for some reason you would like to reinstate the service, please contact us and we'll discuss options with you.
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