Getting Started - MX ERGO

Setup Guidance | Troubleshooting | Video Support

SETUP GUIDANCE

HARDWARE SETUP GUIDANCE

• Change connection type from Unifying to Bluetooth or Bluetooth to Unifying
  
• Logitech MX Ergo trackball battery status LED
• Add a device to an Easy-Switch channel

SOFTWARE SETUP GUIDANCE

• Change the scrolling direction of mouse on iPadOS
• Logitech Flow
• Setup and enable Logitech Flow for use with a mouse
• Logitech Flow status icons
• Move from one screen to another with Logitech Flow
• Flow network setup check for Mac
• Backup device settings to the cloud in Logitech Options
• How to add a new Logitech device with Logitech Options

TROUBLESHOOTING

CONNECTIVITY TROUBLESHOOTING

• If you're having trouble connecting, please try this troubleshooting guide.
• Device Detection Troubleshooting
• Warning message when Logitech device is connected to iPadOS
• Bluetooth mouse or keyboard not recognized after reboot on MacOS (FileVault)
• Resolve Bluetooth Wireless issues on Mac OS X
• Resolve Bluetooth Wireless issues on Windows 10
• Check for Bluetooth Low Energy support
• Bluetooth troubleshooting for Logitech Bluetooth Mice, Keyboards and Presentation remotes
• Bluetooth device doesn’t work after computer wakes from sleep mode

HARDWARE TROUBLESHOOTING

• How to unpair a device from a computer
• Unpair a mouse or keyboard from the Unifying receiver

SOFTWARE TROUBLESHOOTING

• How to enable Accessibility and Input monitoring permissions for Logitech Options
• Device does not appear in Logitech Options
• Unable to open files transferred using Logitech Flow on another computer
• Logitech Flow doesn’t work on the login screen or when computer goes into sleep mode
• Logitech Options and Logitech Control Center macOS message: Legacy System Extension
• System Extension Blocked message when installing Logitech Options or LCC

VIDEO SUPPORT